Privacy policy​

MatchAu Privacy Policy

Last updated September 2020

Matchau provides a social interaction platform to help families and aupairs to locate each other, make connection cutting out a middle man.

This privacy policy governs how we collect, use, process and disclose your information. This Privacy Policy applies to all services including the website and application offered by Matchau LTD. When this policy mentions “Matchau”, “Matchau LTD”, “we”, “our”, “us”, “application” or “Platform”, it refers to the Matchau LTD company, responsible for its own information. This Policy does not apply to other sites or services that we do not own.

If you do not agree with the terms of this privacy policy, please do not access the application, website or any other services that we provide.

What information does the Application obtain and how is it used?

User Provided Information

The Application obtains the information you provide when you download and register the Application. Registration with us is optional. However, please keep in mind that you may not be able to use most of the features offered by the Application unless you register with us.

When you register with us and use the Application, you generally provide (a) your name, email address, age, user name, password and other registration information; (b) transaction-related information, such as when you make purchases, respond to any offers, or download or use applications from us; (c) information you provide us when you contact us for help; (e) information you enter into our system when using the Application, such as contact information.

We may also use the information you provided us to contact your from time to time to provide you with important information, required notices and marketing promotions.

Automatically Collected Information

In addition, the Application may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile devices unique device ID, model, and manufacturer, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, phone number, country, location and information about the way you use the Application. 

We may use third party services like Google Analytics and Firebase to facilitate the collection and analysis of this data. Firebase is analytics service provided by Google Inc. You may opt-out of certain Firebase features through your mobile device settings, such as your device advertising settings or by following the instructions provided by Google in their Privacy Policy: https://policies.google.com/privacy.

Does the Application collect precise real time location information of the device?

When you visit the mobile application, we may use GPS technology (or other similar technology) to determine your current location in order to determine the city you are located within and display a location map with relevant advertisements. We will also use that information to share it on your profile with other users with approximate location of your device on a map. We will not share your current location with other partners. The use of Google Maps API is subject to the Google Maps Platform Terms of Service and Google’s Privacy Policy.

If you do not want us to use your location for the purposes set forth above, you should turn off the location services for the mobile application located in your account settings or in your mobile phone settings and/or within the mobile application. 

Data provided by the third parties or social networks 

The Application may request access to your Facebook basic account information, including but not limited to your name, email, gender, birthday, current city, and profile picture URL, as well as other information that you choose to make public. We may also request access to other permissions related to your account, such as friends, checkins, and likes, and you may choose to grant or deny us access to each individual permission. For more information regarding Facebook permissions, refer to the Facebook Permissions Reference page.

We also may request access to other social media networks that you choose to link to the Application such as Instagram, Twitter, Google –  including your name, your social network username, location, gender, birth date, email address, profile picture, and public data for contacts, if you connect your account to such social networks. This information may also include the contact information of anyone you invite to use and/or join the Application.

We may request access or permission to certain features from your mobile device, including your mobile device’s camera, storage, location services and other features. If you wish to change our access or permissions, you may do so in your device’s settings in the Application permissions settings.

By installing the application you also accept to receive Push notifications regarding your account or the Application. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings or in the application settings.

How we use your information

Having accurate information about you permits us to provide you with an efficient, and customized experience.  Specifically, we may use information collected about you via the Application to: 

1. Administer sweepstakes, promotions, and contests. 
2. Assist law enforcement and respond to subpoena.
3. Compile anonymous statistical data and analysis for use internally or with third parties. 
4. Create and manage your account.
5. Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Application to you. 
6. Email you regarding your account or order.
7. Enable user-to-user communications.
8. Fulfill and manage purchases, orders, payments, and other transactions related to the Application.
9. Generate a personal profile about you to make future visits to the Application more personalized.
10. Increase the efficiency and operation of the Application.
11. Monitor and analyze usage and trends to improve your experience with the Application.
12. Notify you of updates to the Application.
13. Offer new products, services, mobile applications, and/or recommendations to you.
14. Perform other business activities as needed.
15. Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
16. Process payments and refunds.
17. Request feedback and contact you about your use of the Application. 
18. Resolve disputes and troubleshoot problems.
19. Respond to product and customer service requests.
20. Send you a newsletter.

Solicit support for the Application.

Do third parties see and/or have access to information obtained by the Application?

Yes. We will share your information with third parties only in the ways that are described in this privacy statement.

We may disclose User Provided and Automatically Collected Information:

  • • as required by law, such as to comply with a subpoena, or similar legal process;
  • • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
  • • with our trusted services providers who work on our behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement.
  • • if MatchAu LTD is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of this information, as well as any choices you may have regarding this information.

When you register and associate account using third party platform such as Facebook, Instagram or Google the service may provide us with information such as account and profile information you provided with them. Which information you give us access to is up to you and follows the same usage policies as the information you’ve given us directly. Please refer to the privacy policy of the third party to get more information.

We also may employ third party providers to automatically collect and process information to facilitate our Service on our behalf for example to assist us in analysing how our application is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

What are my opt-out rights?

You can stop all collection of information by the Application easily by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network. You can also request to opt-out via email, at gdpr@matchaupair.online.

If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:

● Logging into the application and updating your preferences via account settings.
● Updating your preferences via link that is included in the marketing email.
● Contacting us using the contact information provided below

If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly. 

Data Retention Policy, Managing Your Information

We will retain User Provided data for as long as you use the Application and for a reasonable time thereafter. We will retain Automatically Collected information for up to 24 months and thereafter may store it in aggregate. If you’d like us to delete User Provided Data that you have provided via the Application, please contact us at gdpr@matchaupair.online and we will respond in a reasonable time. Please note that some or all of the User Provided Data may be required in order for the Application to function properly.

Account Deletion

You have the right to delete your account. When you choose to delete your account with us we will:

Verify for security reasons identity and other relevant information before proceeding with the deletion of the account. After deletion of the account you will not be able to reactivate or re-connect your account or any information associated with that account. Please make sure you have all the relevant data before deleting your account as we won’t be able to provide it you after deletion.


We do not use the Application to knowingly solicit data from or market to anyone under the age of 18. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at gdpr@matchaupair.online. We will delete such information from our files within a reasonable time.


We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our Application. Please be aware that, although we endeavour provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches and MatchAu LTD can’t be held liable for such security breaches.


We reserve the right to make changes to this Privacy Policy at any time and for any reason.  We will alert you about any changes by updating the “Last updated” date of this Privacy Policy.  

You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Application, website or any other services we provide after the date such revised Privacy Policy is posted.  

If you do not agree with this Privacy Policy please delete your account at your earliest convenience.

Your Consent

By using the Application, you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us. “Processing,” means using cookies on a computer/hand held device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information, all of which activities will take place in the United Kingdom and Republic or Ireland. If you reside outside the United Kingdom your information will be transferred, processed and stored there under United Kingdom privacy standards.

Contact us

If you have any questions regarding privacy while using the Application, or have questions about our practices, please contact us via email at gdpr@matchaupair.online.